1. How to clean the pillowcase?

(1) Choose hand wash, stir the water and detergent well with warm water and gentle detergent, soak the pillowcase in the water, then rub it gently with your hands, not too hard to avoid damaging the cotton fibers.

(2) After cleaning, rinse the pillowcase well with water to ensure that the detergent residue is washed away.

(3) Gently pat the pillowcase dry with a clean towel, and then air dry or air dry. Avoid direct exposure to sunlight as it may cause fading or deformation.

2. How to maintain the pillowcase?

(1) Wash the cotton pillowcase regularly, once every 1-2 weeks is recommended to keep it clean and hygienic.

(2) Avoid storing cotton pillowcases with other items, especially strongly dyed items, to avoid staining stains.

(3) When using cosmetics or skin care products, try to avoid direct contact with the cotton pillowcase to avoid damage from oils or chemicals.

(4) Regularly turn and pat the pillowcase to maintain its shape and elasticity and avoid local wear and tear.

(5) If there are stains, they should be dealt with in a timely manner to avoid stains penetrating into the interior of the cotton pillowcase and making it difficult to clean.

3. How to Pay?

1) Put the product you selected into the shopping cart and click checkout.

2) Fill in your receiving information on the payment page, including your name, address, contact information, etc.

3) Select the shipping method

For all USA orders, we ship free of charge using DHL Express with no courier fees, and delivery is 3-8 days after the courier is sent.

4) Fill in the payment credit card information. (We support Visa, MasterCard, JCB, American Express. These four payment methods)

5) Click to place an order and make payment.

6) After the payment is completed, we will send an email to your mailbox with the order number and order tracking code, which is your proof of purchase on Softbabytowels.com.

4. Order Cancellation

After the order is successfully paid, you can check the status of your order in your account order details.

You can cancel your order within 2 hours of placing it.

After 2 hours, our order will enter the packing process.

Once packed, the order cannot be canceled. Please understand our work.

5. How long does it take to get a refund?

Once your return order has been processed, the refund amount will be credited back to your payment account within 1-2 business days.

The specific refund time depends on stripe and your credit card bank, please be patient.