1. We offer free shipping throughout the United States
Our orders placed at Softbabytowels.com can only be shipped to addresses in the United States.
Our warehouse address is 227 E 106th St, New York, and your pillowcase products will be shipped from there after you place your order.
For all USA orders, we ship free of charge using DHL Express with no courier fees, and delivery is 3-8 business days after the courier is sent.
2. Our delivery time
Our delivery time is 4-11 business days.
The details will be as follows:
Softbabytowels.com’s hours of service are Monday-Friday/10:00AM-5:00PM (EST).
Orders are not processed on weekends.
(1) Order processing time is 1-3 business days.
(2) Shipping time is 3-8 business days.
3. Who is responsible for the tax?
The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.
4. About the packaging and sign for receipt
Our pillowcase products will be packed in double-layer waterproof plastic bags, please check carefully when you receive our pillowcase products.
After receiving the pillowcase, if the damage is found (such as broken, torn, stained, discolored, etc.), please email our customer service Edward Marquard via [email protected], and we will offer you a return.
For details, please view the Return Policy.